What’s included in a retained plan?
Retained plans provide ongoing Salesforce systems management, including governance oversight, reporting architecture, workflow optimization, and data quality monitoring within the selected monthly scope. Each engagement begins with a structured Systems Review to align priorities and clarify ownership.
How does engagement begin?
Engagement begins with a Systems Review to evaluate your current configuration, reporting reliability, and governance needs. From there, the appropriate level of support is defined.
Can services be canceled?
Month-to-month agreements require 30 days written notice. Annual agreements are structured for long-term continuity and preferred pricing.
Do unused hours roll over?
No. Monthly capacity is reserved specifically for each organization and must be used within the active billing cycle.
What happens if additional scope is required?
If expanded scope is identified, a discussion occurs before any additional work begins. Approved overages are billed at the current hourly rate.
What is the standard response window?
Support requests receive a response within two business days. Expedited response availability is reserved for higher-tier retained partnerships.
Is custom development included?
AdminForce focuses on Salesforce systems management, governance, and strategic optimization. Advanced Apex development and large-scale custom coding are outside the scope of engagement.
How many clients are supported at a time?
AdminForce maintains a limited number of active retained partnerships to ensure consistent oversight and long-term accountability.